Privacy policy
1. Information Collected
During your navigation on our website www.juliette-et-tom.com, and in order to provide you with the best possible service, we may collect various types of information, including:
- When placing an order or creating your User account: your name, contact details (address, email address, phone number), and information on your credit card.
- When placing an order: the delivery address(es) provided, the username and password associated with your account, and the history of your product selections and actions on our Site.
- During any request for information, email sent to our customer service, subscription to our newsletter, or any other service, participation in after-sales service, a contest, a lucky draw, a request for advice, a product vote, or a posted review: your name, contact details, and any other information such as your age, interests, and product preferences.
- During any visit to the Site: your internet location (IP address, domain names such as .fr or .com, original URL), the browser used, the country and telephone prefix of your computer, the pages of our Site you visited during your visit, the ads you clicked on, and any searches you performed.
- We may collect this information even if you do not have a User account with us.
We may obtain customer lists from third parties to invite new individuals to share the Juliette & Tom experience. However, these lists only include individuals who have consented to receive promotional emails. In any case, all our emails include an unsubscribe option.
We inform you that our Site is monitored, and we may record any information about your visit to our Site that could help us improve the quality of the services we offer.
2. Use of Collected Information
We use the collected information to provide you with the best service and customer experience possible.
For example, we may use the collected information for:
- Processing your orders,
- Improving our Site,
- Managing a contest, promotion, survey, or other options on our Site,
- Enhancing our customer service,
- Improving your browsing experience,
- Sending periodic emails or information about our offers and products,
- Improving our advertising.
By browsing the juliette-et-tom.com Site, you agree to be contacted by our services for any of the reasons specified above, whether by phone, email, or mail. You confirm that you do not consider the use of your confidential information, defined as all the information mentioned in point 1 above, to be a violation of your rights as provided by French regulations.
When creating your User account or placing an order, we record information about you intended for our company Wild Brands SAS, the data controller under the General Data Protection Regulation (GDPR). This is done to carry out all operations related to our commercial relationship, including creating your account, payment and delivery terms, handling claims and after-sales service, providing the services you subscribe to, and sending you Juliette & Tom offers.
In accordance with Personal Data Regulations, you have various rights, including the right of access, rectification, and objection to the processing of your data. To exercise your rights, simply write to us, indicating your name, first name, address, email (used at account creation), and attach proof of identity by email to: contact@juliette-et-tom.com.
You can choose to stop receiving emails from us at any time. Instructions for unsubscribing from our lists are at the bottom of all our emails.
3. How Do We Protect Your Information?
Juliette-et-tom.com has implemented numerous security measures to ensure the protection of your Personal Information.
We have a robust security system and servers. All sensitive/payment data provided by Users is transmitted via SSL (Secure Socket Layer) protocol and encrypted in our database. It can only be accessed by authorized individuals with specific access rights to our systems and are obligated to keep this information confidential.
After a transaction, your banking data will not be stored on our servers.
4. Cookies
Cookies enable websites and service-providing systems to recognize your browser, save, and remember certain information to interact with you, enhance, and personalize your browsing experience.
We use cookies to improve the quality of navigation on our Site and the tools we provide. These cookies allow us to remember and process products in your cart, understand and save your preferences for future visits, track ad progress, aggregate data regarding Site traffic, and interaction between our Site and Users.
If you wish, you can block cookies by adjusting preferences in your internet browser.
To enhance our understanding of our visitors, we may also engage service providers. These providers are not authorized to use the information collected on our behalf, except to help us operate and improve our business.
5. With Whom Are the Date Shared?
We are committed to respecting the confidentiality of your Personal Information. However, they may be disclosed to trusted third parties who assist us in administering the Site, ensuring the proper functioning of our business, and providing the services we offer, as long as these third parties commit to keeping this information confidential.
We would also disclose information about you if it is necessary to comply with the law, enforce our Site policies, or protect our rights, property, or safety, as well as those of third parties.
We may disclose your Personal Information or information related to your User account to any judicial authority (or any other regulatory or governmental authority investigating alleged illegal activities) upon their request.
Because we respect your privacy, we have taken the necessary precautions to comply with the General Data Protection Regulation (GDPR). Therefore, we will not share your Personal Information with third parties without your consent (except as provided above).
However, non-personal data (data that does not allow your identification) may be transmitted to any third party for marketing, advertising, or other purposes. These privacy rules apply only to the collection and use of information collected on our Site, not to information collected offline.
6. Right of Access
In accordance with the Data Protection Act, you can exercise your right of access and rectification to information about you at any time by contacting us at the following address: contact@juliette-et-tom.com.